Help
Frequently asked questions
How long does delivery take?
We ship within the Philippines. Once your order is packed and dispatched, your order-status page shows the courier and tracking number. Message us before you order for current rates or provincial coverage.
How do payments work?
Nothing is charged at checkout. After you place an order, send payment through GCash or bank transfer, then upload your payment proof from the order-status page. Our team verifies the proof before fulfillment. Card, Maya, and QR Ph checkout are not available.
Can I return or exchange an item?
Yes. If something isn't right, contact us as soon as it arrives and we'll make it right. Keep the item in its original condition with tags and packaging while we sort it out.
Are the bags genuine leather?
Our leather pieces are full-grain leather chosen for how they wear in over years. Material is noted on each product page.
How do I care for my bag?
Keep leather away from prolonged direct sun and moisture, wipe with a soft dry cloth, and store in the dust bag included with every order.
How do I reach you?
Message us on Instagram or email our support inbox — we usually reply within a day.